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Track record

Results our clients can point to.

Index scores are published by the authorities that run them. These are the moves we worked on.

Economic Cities and Special Zones Authority

  • Digital transformation strategy and roadmap
  • Enterprise architecture office, set up and run
  • Qiyas managed across 19 assessment domains: gaps, evidence and improvement initiatives
27% → 87%

Highest-improving government entity in Digital Transformation Measurement.

Qassim University

  • Digital services and beneficiary journeys optimised
  • Service quality and digital customer experience improved
  • Digital service journeys redesigned
11th

Reached the Innovation maturity stage and 11th place nationally in Qiyas.

Monsha'at

  • Digital transformation strategy updated
  • Business processes documented and improved
  • Concept and evidence for an innovative digital solution
2nd

Second place in the Economic and Development group in Qiyas.

Three years alongside Takamol.

A long-term partnership on the Digital Experience Maturity Index for two of the Kingdom's largest labour-market platforms, 2023 to 2026.

Qiwa
87.1892.14
7th of 59 platforms, fifth cycle
Musaned
89.0992.20
6th of 59 platforms, fifth cycle
Dimension
Before
After
Beneficiary satisfaction
Not measured, or measured once a year.
Measured continuously, by service, and acted on.
User experience
Every channel looks and behaves differently.
One standard journey across web, app and branch.
Complaints handling
Complaints arrive in many places and close slowly.
One route in, a clear owner and a time limit to close.
Technologies and tools
Separate systems that do not share data.
Connected tools with one view of the beneficiary.

Trusted across the Kingdom.

19+entities served since 2023
Ministries4
  • Ministry of Culture
  • Ministry of Commerce
  • Ministry of Environment, Water and Agriculture
  • and one more ministry
Authorities and centres8
  • Digital Government Authority
  • Economic Cities and Special Zones Authority
  • General Authority of Civil Aviation
  • General Entertainment Authority
  • Real Estate General Authority
  • Royal Commission for AlUla
  • Monsha'at
  • National Center for Waste Management
Universities2
  • Qassim University
  • University of Ha'il
Platforms and private sector5
  • Takamol Holding
  • Qiwa
  • Musaned
  • and two more