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Our products

Products that keep the work running after the project ends.

For government entities, contact centres and the people they serve. Each one works in Arabic and English, and leaves a person in charge of every decision.

Falcon

Smart daily assessment of government platform quality

Every day, Falcon measures government platforms against national indices, guides and controls, and attaches the evidence to every result.

  1. Measure
  2. Analyse
  3. Prioritise
  4. Report
  5. Improve
Book a Falcon demo
82%of requirements measured without an assessor
693
requirements in one register
10
quality dimensions
17
reference sources
55/74
index criteria judged automatically
Built on Digital Experience Maturity Index 2026 Website and Digital Content Efficiency Index 2025 Digital Government Controls SEO guides Personal Data Protection Law WCAG 2.2 OWASP ASVS

From daily measurement to decision.

  • Daily assessmentPublic pages, every day, against every automated requirement.
  • Gaps with evidencePage link and screenshot for every gap, and it closes itself once fixed.
  • Experience maturityThe Digital Experience Maturity Index read by perspective and axis, the way the Authority reads it.
  • Results and reportsOne result per platform, with reports, alerts and tasks.
  • Continuous monitoringUptime checked every 15 minutes, with each platform's trend.

Falcon Recorder: record a service once, assess it on every run.

Signed-in services become measurable. The Recorder keeps nothing typed, never pays, and its replay sends nothing.

  1. 1RecordWalk the service inside the Recorder.
  2. 2CheckName the steps; the replay finds each one.
  3. 3ApproveSomeone else approves it in Falcon.
  4. 4AssessFalcon walks it after a Nafath sign-in.

From public pages to every government service.

  1. Available nowActivate+50 public journeys

    Public pages on selected government platforms, assessed automatically every day, with results and evidence.

  2. In developmentExpand+100 signed-in journeys

    Inside signed-in services, through Falcon Recorder after a Nafath sign-in, plus the entity's own data.

  3. VisionFull coverage100% of platforms

    All government platforms, in one national, continuous view of the experience.

  • Data stays in the KingdomResidency set to the Kingdom. AI runs only on an in-Kingdom model; outside providers are refused.
  • Each entity isolatedRow-level security per entity, two-factor sign-in, expiring keys and audited, time-limited support access.
  • Responsible scanningAt most one request every two seconds. Respects robots.txt, sends no forms, masks screenshots after sign-in.
  • Runs where you need itContainers, native macOS, portable Linux or an in-Kingdom cloud. One installation serves many entities.

Madar

Enterprise architecture intelligence

Madar is a bilingual enterprise architecture repository built on the Digital Government Authority's national EA methodology. It keeps an entity's architecture, its compliance with national standards and its digital experience maturity in one place, with every requirement tied to an owner, a due date and its evidence.

Book a Madar demo

EA repository

Seven architecture domains in one meta-model, in Arabic and English, aligned with Vision 2030.

Qiyas compliance

The full Digital Transformation Measurement standards as task cards: owner, assignee, due date and evidence upload.

10perspectives
24axes
89standards
394requirements

DX maturity

The Digital Experience Maturity Index cycle, axis by axis, with observations and evidence in one register.

EA practice

Run the EA office against the DGA's ten-component practice blueprint, from strategy and services to KPIs and tools.

Content Radar

Correct, consistent Arabic and English content

Content Radar reads every public page of a government platform in both languages, checks it against the published content criteria and shows what is out of date, broken, or different between the Arabic and English versions, with the evidence. A person approves every change, and the tool publishes nothing itself. It runs on its own or inside Falcon.

Audit your platform

Pilot 2026: the Qiwa Knowledge Center

Audited end to end, in Arabic and English.

526public pages inventoried
261journey steps across 72 journeys
100%sitemap coverage in both languages
50broken pages still in the sitemap
762user feedback values analysed
26criteria applied with evidence
Content Auditor

Scores every page and flags each issue: out of date, broken, missing a summary, or a fee, step or deadline that differs between versions.

Content Assistant

Compares meaning across Arabic and English, rewrites and simplifies, and flags ambiguity and gaps. Every suggestion is grounded in the page.

Complaints suite

For government contact centres

Every complaint in one place, under one clock and one rulebook. Automation sorts, AI drafts from the entity's own policies, and a person always reviews and sends.

See it with your data
Complaints arrive fromWhatsAppEmailWeb chatSocial mediaMobile app
  1. 01
    Unified Inbox

    One queue. Nothing lost between channels, no two agents on the same case.

  2. 02
    Analytics Hub

    One clock on every complaint, with an alert before the deadline.

  3. 03
    Control Tower

    One rulebook for every reply: official tone, approved wording, escalation and who may send.

  4. 04
    Sort

    Reads the complaint and routes it to the right team.

    Seconds
  5. 05
    Draft the reply

    Suggests the answer in the entity's tone, from its own policies.

    Minutes
  6. Review and send

    The contact-centre agent checks the draft and sends it.

    Same day
  7. 06
    Find the cause

    Shows which service, step or team the complaints come from.

    Every cycle

What the analytics find feeds back into the rules and the queue, so fewer complaints arrive next time.