What we deliver
Five practices, one team, from A to D.
Each practice moves the entity one step along the same path. Choose a step to see what it covers.
01 · Measure
Government indices
We get entities ready for the national indices and keep their scores moving, cycle after cycle.
- Qiyas, DEMI, ETAI and NDI readiness
- Gap assessment and evidence readiness
- Improvement initiatives and score tracking
Runs on
02 · Improve
Digital experience
We redesign services and journeys around the people who use them, and fix how complaints are handled.
- Service and beneficiary journey design
- Digital customer experience improvement
- Complaints handling and channel unification
Runs on
03 · Guide
Digital strategy
We set the direction and the roadmap, and keep them aligned with national priorities as they change.
- Digital transformation strategy and roadmap
- Portfolio and initiative planning
- Strategy updates and national alignment
04 · Structure
Enterprise architecture
We set up and run the enterprise architecture office, and document how the entity actually works.
- EA office setup and operation
- Business process documentation and improvement
- Madar, our EA intelligence platform
Runs on
05 · Protect
Cybersecurity
Security governance, risk and controls for the entity's own systems, delivered by AtoD Cyber's engineers and vendor network.
- Security governance and compliance
- Risk assessment and controls
- Protection of systems, data and services
Delivered by